Feather & Frost is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or make a purchase from our website.
1. Information We Collect
We collect and process the following information:
- Personal Information: Name, email address, billing and delivery address, phone number, and payment details.
- Account Information: If you create an account, we store your login details and order history.
- Technical Information: IP address, browser type, and operating system, gathered via cookies and similar technologies.
- Communication Information: Details you provide when contacting us, such as through customer service inquiries or forms.
2. How We Use Your Information
We use your personal data to:
- Process and fulfill your orders, including delivery and payment.
- Provide customer support and respond to your inquiries.
- Send you updates about your order or promotional communications (if you have opted in).
- Improve our website, services, and customer experience.
- Comply with legal and regulatory obligations.
3. Sharing Your Information
We only share your information when necessary, such as:
- Service Providers: For payment processing, order fulfillment, and delivery services.
- Legal Obligations: To comply with applicable laws or in response to lawful requests.
- Business Transfers: In the event of a merger, sale, or reorganization of our company.
We will never sell your personal information to third parties.
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies allow us to:
- Remember your preferences and shopping cart items.
- Analyze website traffic and improve functionality.
You can manage or disable cookies via your browser settings. Note that disabling cookies may affect the functionality of our website.
5. Data Security
We take appropriate measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include secure payment gateways, data encryption, and regular security assessments.
6. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:
- Access: Request a copy of your personal data.
- Correction: Update any inaccurate or incomplete information.
- Deletion: Request that we delete your personal data (subject to legal obligations).
- Restriction: Limit the processing of your data in certain circumstances.
- Objection: Opt-out of marketing communications or data processing based on legitimate interests.
To exercise any of these rights, contact us at featherandfrostjewellery@gmail.com
7. Retention of Data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites, so please review their policies before submitting personal information.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
10. Contact Us
For questions about this Privacy Policy or your personal data, please contact us:
- Email: featherandfrostjewellery@gmail.com
Thank you for trusting Feather & Frost with your personal information.